Refund Policy

Last Updated: January 1, 2026

1. Deposit Policy

How Deposits Work on SMMZY

To access and purchase services on SMMZY, users must first add funds to their account balance. All deposits made through our platform are credited directly to your SMMZY wallet and can be used to place orders for any available service.

Please review the following deposit terms carefully:

• Funds added to your SMMZY account balance are intended for purchasing services available on the platform.
• Once a deposit has been successfully credited, it is generally considered non-refundable to the original payment method.
• Users are encouraged to deposit only the amount they intend to use for future orders.
• If you have an unused balance remaining in your account and no longer wish to use our services, you may submit a request to withdraw the unused funds.
• Refund requests for unused account balances are reviewed on a case-by-case basis and may require account verification before approval.
• Approved refund requests are typically processed within 24 to 72 business hours, depending on the payment method and verification requirements.

Important Note

SMMZY reserves the right to decline refund requests in cases involving suspicious activity, fraudulent transactions, chargeback attempts, or violations of our Terms of Service.

Need Help?

If you have an unused balance in your account and would like to request a refund, please contact our support team. We will review your request fairly and provide assistance as quickly as possible.

Email: infosmmzy@gmail.com

Our goal is to ensure a transparent and customer-friendly experience while maintaining the security and integrity of our payment system.

2. Eligible Refund Cases

When You May Qualify for a Refund

At SMMZY, we aim to provide reliable and accurate service delivery. While most orders are completed successfully, certain situations may qualify for a refund. Refunds may be issued either to your SMMZY account balance or, where applicable, to your original payment method after review and approval.

a) Service Not Delivered

If an order remains completely undelivered and our team is unable to restart, replace, or complete the service within a reasonable timeframe, you will be eligible for a full refund of the affected order amount.

b) Payment or Technical Processing Errors

In the event of a duplicate payment, billing error, system malfunction, or technical issue that results in an incorrect charge, SMMZY will investigate the matter and issue a full refund for the excess or incorrect amount charged.

c) Incorrect Service Delivery

If the service delivered differs substantially from the service description displayed at the time of purchase, you may qualify for a refund after our support team reviews the case. This applies only when the delivered service clearly does not match the advertised service specifications.

d) Permanently Failed Orders

Orders that are marked as failed and cannot be restarted, replaced, or completed by our system may be refunded in full to the customer's account balance.

Refund Processing Time

• Approved refunds to your SMMZY account balance are generally processed within 24–72 hours.
• Refunds approved for return to the original payment method may take between 5–10 business days, depending on your payment provider, bank, or financial institution.
• Processing times may vary during weekends, holidays, or periods of high support volume.

Important Note

All refund requests are reviewed individually to ensure fairness and compliance with our Refund Policy. SMMZY reserves the right to request additional information before approving a refund claim.

3. Non-Refundable Cases

Situations Where Refunds Cannot Be Issued

To maintain fairness for all users and ensure the integrity of our services, certain situations are not eligible for refunds. We strongly encourage customers to review order details carefully before making a purchase.

Refunds will not be provided in the following circumstances:

a) Incorrect Order Information

Customers are solely responsible for providing accurate information when placing an order. Refunds will not be issued for orders submitted with:

• Incorrect usernames or profile links
• Invalid URLs
• Wrong quantities
• Mistaken service selections
• Deleted or changed account information after ordering

b) Orders Already Delivered

Once an order has been partially or fully delivered according to the selected service specifications, it becomes non-refundable.

c) Private, Restricted, or Inaccessible Accounts

Services may fail to deliver if the target account is:

• Private
• Restricted
• Suspended
• Age-limited
• Region-locked
• Otherwise inaccessible

Customers must ensure their accounts remain publicly accessible throughout the delivery process. Orders affected by account restrictions are not eligible for refunds.

d) Customer-Induced Delivery Issues

Refunds will not be granted when delivery problems occur due to actions taken by the customer, including:

• Changing usernames during delivery
• Modifying account settings
• Deleting posts, videos, or content linked to the order
• Blocking engagement sources
• Disabling account visibility

e) Delivery Delays Within Normal Processing Time

Estimated delivery times are provided as guidelines only. Temporary delays caused by platform updates, high order volume, maintenance, or supplier processing times do not qualify for refunds.

f) Change of Mind

Refund requests based solely on personal preference, change of marketing strategy, or a decision not to use the service after purchase will not be approved.

g) Third-Party Platform Actions

SMMZY is not responsible for actions taken by social media platforms, including:

• Account warnings
• Content removal
• Engagement filtering
• Algorithm updates
• Account restrictions or suspensions

As these actions are controlled by third-party platforms, they do not qualify as valid grounds for a refund.

h) Services Without Refill Guarantee

For services that do not include a refill warranty, natural fluctuations in followers, likes, views, or engagement after delivery are considered normal and are not eligible for refunds.

Important Notice

By placing an order through SMMZY, you acknowledge that you have reviewed the service details, understand the risks associated with social media marketing services, and accept the conditions outlined in this Refund Policy.

4. Refill Policy

Our 30-Day Refill Commitment

At SMMZY, we strive to provide high-quality and reliable social media marketing services. To give our customers additional confidence, many of our services include a refill guarantee. If eligible engagement drops after successful delivery, our team will restore the lost amount at no additional charge during the refill period.

Refill Eligibility

Customers may request a refill when the following conditions are met:

• The service purchased includes a refill guarantee.
• The refill request is submitted within 30 days of the original order completion date.
• The account, post, video, or content associated with the order remains accessible and unchanged.
• The engagement loss falls within the coverage period specified for the service.

How to Request a Refill

If you notice a drop in followers, likes, views, or other engagement covered by a refill guarantee:

1. Contact the SMMZY support team.
2. Provide your order ID and relevant order details.
3. Our team will review the request and verify eligibility.
4. Approved refill requests will be processed as quickly as possible.

Cases Not Covered by the Refill Guarantee

Refill requests may be declined in the following situations:

• The service does not include a refill warranty.
• The refill period has expired.
• The username, profile URL, or account information has been changed after delivery.
• The account has been made private, restricted, suspended, or inaccessible.
• The customer used multiple SMM providers or services simultaneously, making delivery verification impossible.
• Engagement loss occurred due to actions taken by social media platforms or account owners.

Processing Time

Most refill requests are reviewed and completed within 24–48 hours after approval. However, processing times may vary depending on service type, platform conditions, and order volume.

Important Notice

Not all services on SMMZY include refill protection. Before placing an order, customers should carefully review the service description page to determine whether a refill guarantee is available and understand the specific coverage period provided.

Services displaying a refill badge or refill guarantee notice are eligible for refill support under the conditions outlined above.

How to Request a Refund

Simple Refund Request Process

If you believe your order qualifies for a refund under this policy, please follow the steps below to ensure a quick and efficient review.

7. Late or Missing Refunds

What to Do If You Have Not Received Your Refund

If your refund request has been approved but the funds have not yet appeared in your account, please complete the following checks before contacting our support team:

Step 1: Check Your SMMZY Account Balance

Many approved refunds are credited directly to your SMMZY wallet balance. Please log in to your account and verify your available balance.

Step 2: Review Your Payment Account

If the refund was approved for return to your original payment method, check your:

• Bank account
• Credit or debit card statement
• Mobile banking account
• Digital wallet transaction history

Some payment providers may take additional time to display refund transactions.

Step 3: Contact Your Financial Institution

Banks and payment processors often require several business days to complete refund processing. In some cases, refunds may take up to 10 business days or longer depending on the provider's policies.

Step 4: Contact SMMZY Support

If more than 10 business days have passed since approval and you still have not received your refund, please contact our support team with:

• Your Order ID
• Transaction details
• Date of refund approval
• Any relevant screenshots

Our team will investigate the matter and provide an update as quickly as possible.

8. Chargebacks & Payment Disputes

Please Contact Us Before Filing a Dispute

At SMMZY, we are committed to resolving payment and service-related concerns quickly and fairly. We strongly encourage customers to contact our support team before initiating any chargeback, payment dispute, or reversal through their bank or payment provider.

Most issues can be resolved directly through our support process without the need for formal disputes.

Chargeback Policy

Submitting a chargeback or payment dispute without first contacting SMMZY may result in:

• Permanent account suspension
• Cancellation of active and pending orders
• Removal of account privileges
• Restriction from future purchases
• Investigation of fraudulent claims where applicable

Customers with legitimate concerns regarding billing or service delivery should contact our support team first so that we can review and resolve the matter promptly.

9. Fraudulent Activity

Zero-Tolerance Fraud Policy

SMMZY maintains a strict policy against fraud and abuse to protect both our customers and platform.

Examples of prohibited activity include:

• Using stolen or unauthorized payment methods
• Providing false payment information
• Attempting to abuse the refund or refill system
• Submitting fraudulent refund requests
• Creating multiple accounts to exploit promotions or platform benefits
• Engaging in activities intended to manipulate or disrupt our services

Consequences of Fraud

Any account found to be involved in fraudulent activity may be subject to:

• Immediate and permanent account termination
• Loss of account balance
• Cancellation of all active orders
• Restriction from future use of SMMZY services
• Reporting to relevant payment providers or authorities where required

Refunds will not be issued for accounts involved in confirmed fraudulent activity.

10. Changes to This Refund Policy

Policy Updates and Revisions

SMMZY reserves the right to modify, update, or replace this Refund Policy at any time to reflect operational, legal, or service-related changes.

Whenever updates are made:

• The revised version will be published on this page.
• The "Last Updated" date will be amended accordingly.
• Changes become effective immediately upon publication unless otherwise stated.

We encourage customers to review this Refund Policy periodically to stay informed about the latest terms and conditions.

Your continued use of SMMZY after policy updates have been published constitutes acceptance of the revised policy.

11. Contact Us

Need Help With a Refund?

Our support team is available to assist with refund requests, payment concerns, account issues, and general inquiries.

If you have questions regarding this Refund Policy or need assistance with an order, please contact us using our official support channels.

Email: infosmmzy@gmail.com

When contacting support, please include your Order ID and a detailed explanation of the issue to help us resolve your request more efficiently.

At SMMZY, we value customer satisfaction and strive to provide fair, transparent, and timely support for every request.